FAQ

• How do the umbrellas work?

  The umbrellas are made with the colorful design as the base.  The design is then covered by the special ink designed by SquidLondon.  The ink is white giving the silhouette look to the umbella, but when the ink becomes wet it will no longer be visible and will allow the colorful design to show through.

  When the umbrella dries the ink will slowly back to its standard white color patiently waiting for your next rainy adventure.

• How quickly does the umbrella change color?

  When the umbrella gets wet its color will change almost instantaneously.  Therefore when its starts to rain your umbrella will undergo a cool transitionary stage where the bright colors show up just where the first rain drops hit.

  The reverse transformation is slower with the umbrella changing back to black and white as it dries.  This usually takes 10-15 minutes but will vary depending on your umbrella and how wet it got!..

• Does the umbrella stop changing color?

  No.  The cycle will keep going indefinitely as the umbrella gets wet and dries.

• Are the umbrellas available anywhere else?

  At the moment the only other place you can buy the umbrellas is in the prestigious Museum of Modern Art in New York City.  Aside from that, this is an exclusive!...

• Are any other designs for the umbrellas available?

  sshhh!.... There are a few new design concepts in the pipeline.  Work is being done on a similar color changeing umbrella featuring the New York skyline.  There is also a new concept being worked on known as the 'LED Umbrella' for now...

  To hear about them as soon as they are released be sure to join our mailing list [sign up in the footer at the bottom of this page].  Any questions, contact us.

• I'm from the press, who can I talk to about these awesome umbrellas?

  Reach Brendan from Staircase3 on 949 313 7828 or email 

• Can I suggest a new product or design house for you to pick up?

  Sure, get in touch.

• Do you guys have a return policy?

  Absolutely... If you are in anyway unsatisfied with your umbrella within 14 days of your purchase, please feel free to return your umbrella to us. 

  If you would like to return your umbrella and it is within 14 days of your purchase, send us an email and we will send you a return authorization number so we know to expect your return.

  If the umbrella is in any way damaged when you receive it we will refund your original shipping costs, pay for you to ship it back to us and offer you a sincere apology.  Don't worry, this doesn't ever happen...

• What about shipping, whats the deal?

  We ship UPS.  We almost always ship same day.  We will provide tracking info so you know when to expect the package.  We offer flat rate UPS Ground for $6 anywhere in the US.  It usually takes 2-3 days.  If you need it faster, select UPS 1 Day during checkout.

  For full details look at our shipping and handling page

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